Housebound Factsheet

There is support available for those who cannot leave their homes.

This factsheet gives details of services and local businesses that are offering support to those who are self-isolating or who are housebound as a result of illness, disability or age.

Services are rapidly changing or evolving due to the developing situation; those that reply on volunteers may not be operating as usual, others may be temporary or expand over time to offer additional support.
Please notify us of any errors or omissions on info@uttl esfordfron tli

21st March 2020


Introducing Community Shield

People across Essex are doing an amazing job supporting their family, friends and neighbours who at the most risk from coronavirus because they are older, vulnerable and have health conditions.

From now, public services across Essex are stepping up support for people who may not have help from their nearest and dearest.

Cllr David Finch, Leader of Essex County Council, said:

“The way Essex has rallied around the vulnerable across the County has been incredible and I would like to thank each and every person who is helping friends, neighbours and relatives stay home and stay safe. You are literally saving lives across our great County because you are protecting our NHS.

“Now Councils, the NHS and all our public and voluntary sector partners are stepping up to try and make sure no-one who needs help is missed out. It has been a huge effort, involving round-the-clock work. I am very proud of what is being put into place to shield our most vulnerable residents.”

Essex County Council is supporting the national effort to get food and supplies to the County’s most vulnerable residents.

How will it work


The Essex Resilience Forum (ERF) made up of all the county public sector organisations, is tasked with ensuring that people with the most serious health conditions across Essex, Southend and Thurrock, are shielded from social contact for 12 weeks during the peak of the epidemic. These people have been written to directly by the Government and told to expect food packages to be delivered to them.

A distribution hub has been set up by Essex County Council in Witham in central Essex, with two other hubs set up by Southend and Thurrock Councils. From this weekend, food packages will begin to be dispatched to vulnerable residents.

Given the importance of social distancing and the most at risk being able to stay in their homes, ERF members and the voluntary sector are also mobilising resources across the county to provide assistance to a larger group. These are residents who are also vulnerable during the peak of the epidemic, and includes people over the age of 70 or pregnant women, who do not have the support of friends, family or neighbours.

Councils across the county are working with supermarkets, delivery companies and other organisations on developing supply lines to people.

District Councils will also use their local hubs, which have been established in every district, borough and city council area, using volunteer support.

How will they be contacted


These residents will be contacted by the NHS, or their GP surgeries, starting from early next week, week commencing Monday 30 March.

The message will set out the instructions for those people who do not have the support of friends, families and neighbours, to register with the Essex Welfare Service (EWS) (part of PROVIDE, a health and social care provider), should they need food deliveries.

They will be able to contact the EWS via and by calling 0300 303 9988, Monday to Friday between 8am to 7pm, and Saturday to Sunday between 10am to 2pm.

We recognise not all of residents identified will need support, and many will have organised their own arrangements already. However, Community Shield’s aim is to ensure that no-one slips through the net. If you need support and have not received a message, please contact the EWS directly.

More information


Updates will be posted on the Essex County Council website and via social media.

Please sign up to volunteer in your local area.

The latest advice on coronavirus (COVID-19) is available on the Public Health England (PHE) and NHS websites.

Essex Fraud Alert –CURRENT UPDATE

If you or someone you know is vulnerable and has been a victim of fraud, please call Essex Police on 101.

Report fraud or attempted fraud by contacting Action Fraud at or call 0300 123 2040.


As previously mentioned, there have been a number of fake text messages and emails circulating. This week I would like to draw your attention to the following two:


There have been a recent message circulating via Whatsapp, text and social media claiming to have come from the City of London Fraud Team and ‘the most advanced scam the banks have ever seen’.

The contact of this message is false.

However, the information about not clicking on suspicious links is the advice that we should all be following.


As of yesterday (02/04/2020) Action Fraud had received 41 reports of this scam in two days. The email purports to be from HM Government asking for donations to the NHS to combat COVID-19.

The NHS will never ask for donations of money in this way – if you would like to donate to the NHS you can do so via the official channels.

View the Action Fraud article here.

Remember to be wary of any emails asking you to click on links or requesting money.

With regards to both of these messages remember – do not click on links in unsolicited or unexpected messages.

And finally remember ABC:

Never Assume they are legitimate.

Never Believe they are legitimate.

Always Confirm using a trusted number or asking friends and family.

Citizen Advice – COVID-19


Changes to our advice service from 18th March 2020

To protect the health and wellbeing of our clients, volunteers and staff, we will be restricting our advice service to telephone support from 18th March until further notice.  Call us on 01799 618840 or email and leave a message clearly stating your name, date of birth, postcode, email address & telephone number. If you are only available on certain days or times please tell us.

We plan to check our phones every working day and will come back to you as soon as we can, but please bear with us, as with limited resources, we may not be able to contact you as quickly as we would like to.

  • For online advice – including advice relating to COVID-19 – please go to
  • For urgent matters relating to housing, speak to Uttlesford District Council on 01799 510510.
  • If you are worried about debt – speak to your creditors and tell them that you are seeking advice.
  • For urgent court matters call or email the Court.
  • For urgent advice on employment issues, ACAS can help, or call 0800 123 1100.  for information about local support, to self-refer to local health and wellbeing services or to download factsheets giving details of:

  • Local support for anyone who is housebound or self-isolating
  • Financial, employment and consumer issues relating to COVID-19

If you don’t have internet access or know someone that can print this information for you, call us and we can post you a copy.

We will be recording any information you provide in our client management system. For details on how we use your data, please see our privacy policy  on or speak to one of our volunteers when they call back.


There has been a lot of information shared on coronavirus in the news and media, not all of which is accurate. Uttlesford District Council have therefore pulled together into one place a list of links to trusted sources to help you stay informed – see Please check these sources regularly to stay up to date with the latest information.

An Update On The Local Plan

A letter from Cllr John Lodge, Leader Uttlesford District Council February 2020

Dear Town & Parish Councillors,

As a new district council administration, we have committed to sorting out the Local Plan issues which were left by the previous administration. It is vital that we construct a Local Plan with the broadest possible consultation and thus put an end to the decade long developer free-for-all.

Sorting out the Plan

In January the UDC councillor leadership team committed to driving a re-engineering programme though the council so that it is better able to properly plan for our district. It is imperative that this council is able to be a strategic ‘place-maker’ for the future of our towns and villages.

The Planning Inspectors stated their severe concerns about the Local Plan. They found many parts of it unsound. The definition of insanity is doing the same thing over and over again and expecting a different result. That is what the previous administration did in 2014 and 2019, and they wasted more than £6 million of council taxpayers money. That is not what this one will do.

It is time to fix the plan and the Planning processes.

Bringing in Independent Experts

To that end we have moved decisively and swiftly. We are bringing in a highly experienced team of planning consultants through our relationship with the LGA. It is important that we do this through the LGA because they will be both independent and quality assured. The team includes people who have planned at the most strategic level as well as driven change through local authority planning functions. They are also able to tap into a network which includes former Planning Inspectors.

Our new external team will:

  1. Review our position with respect to the Local Plan and recommend ways forward. These will be brought to an Extraordinary Meeting of the Full UDC Council in March.
  2. Undertake a 360 degree review of both planning policy and development management at the council to recommend the staffing, process and technology changes required for the Chief Executive to re-engineer the Planning function.

Councillors in control

The previous administration seemed to do many things without proper consultation – that is not us. We demand higher levels of governance, transparency, and democracy from this council. During this process we expect the full council to be engaged and for the Scrutiny Committee to be completely involved. This is a different council; it is one that operates differently and expects better outcomes.

The council’s Chief Executive has communicated the plan of action to her staff. She is 100% committed to implementing the will of this council and our recommended changes.

Already underway

The external consultant team has now been engaged and has started work. Implementing re-engineering in this measured way will ensure that councillors are informed, in control, and recommendations and changes will be based on evidence, experience, and best-practice.

We’ll keep you updated as things progress.

Cllr John Lodge, Leader Uttlesford District Council

Fairfield Development for up to 350 dwellings, launches an appeal.

An appeal has been made to the Secretary of State against the decision of Uttlesford District Council for Planning Non Determination

Uttlesford Reference: UTT/17/3573/OP

Appeal Reference: APP/C1570/W/19/3243744

Land To The North West Of Henham Road Outline application with all matters reserved except for access for: up to 350 dwellings, 1 no. primary school including early years and childcare setting for up to 56 places, open spaces and landscaping including junior football pitch, access from B1051 Henham Road with associated street lighting and street furniture, pedestrian, cycle and vehicle routes. pedestrian and cycles link to Elsenham Station and potential link to Hailes Wood.

Uttlesford have forwarded all the representations made to them on the application to the Planning Inspectorate and the appellant. These will be considered by the Inspector when determining the appeal.

If you wish to make comments, or modify/withdraw your previous representation, you can do so online at

If you do not have access to the internet, you can send your comments to:

D Wildsmith
The Planning Inspectorate
3/J Kite Wing
Temple Quay House
2 The Square
BS1 6PN.

All representations must be received by 18 February 2020.

Any representations submitted after the deadline will not usually be considered and will be returned. The Planning Inspectorate does not acknowledge representations.

All representations must quote the appeal reference.

Elsenham Parish Council suggests that recent detailed accounts of delays and difficulties on the route through Stansted Mountfitchet would be useful.

Full details in the letter below:

Closure of Abbotsford Bridge

Abbotsford Bridge, Hall Road, will be closed for gully works. Due to an existing low spot, there is an issue with excessive water pooling on the carriageway. A new double gully will be installed and the kerbing will also be extended.

Works are planned to commence on Monday 27 January 2020 to resolve this issue and are expected to take approximately five days to complete. The road will be closed from 8am-5pm.

Passengers using the 7 and 7a bus service please be advised there will be no change in service as buses will be guided through the closure during working hours.

Advance signage will be on site and the following diversion will be in place during the road closure:
Hall Road, B1051 (Henham Road, Mill Road, Thaxted Road), Church End, Brick End, Woodgates End, Chapel End, Molehill Green, Waltham Hall Road, Elsenham Road and vice versa.

For up to date information please visit Essex Highways